Read the text below and answer Questions 1–7.
EASTERN ENERGY
We are here to help and provide you with professional advice on any matters connected with your bill or any other queries regarding your gas and electricity supply.
Moving home
Please give as much notice as possible if you are moving home, but at least 48 hours is required for us to make the necessary arrangements for your gas and electricity supply. Please telephone our 24-hour line on 01316 753219 with details of your move. In most cases, we are happy to accept your meter reading on the day you move. Tell the new occupants that Eastern Energy will be contacting them to ensure the service is not interrupted. Remember to give us your new address, so that we can send you a final bill. If you are moving abroad, you can email us at move@eastern-energy.com. If you do not contact us, you may be held responsible for the payment for electricity used after you have moved.
Meter reading
Eastern Energy uses various types of meter ranging from the traditional dial meter to new technology digital display meters. Always read the meter from left to right, ignoring any red dials. If you require assistance, contact our 24-hour helpline on 0600 7310 310.
Energy Efficiency Line
If you would like advice on the efficient use of energy, please call our Energy Efficiency Line on 0995 762 513. Please note that this service is available only to our customers.
Special services
Passwords – you can choose a password so that, whenever we visit you at home, you will know it is us.
For more information, ring our helpline on 0995 720 290.
Help and advice
If you need help or advice with any issues, please contact us on 01316 401808.
If you would rather have a problem or cause to complain, but, if you do, please contact our
Customer Relations Manager at PO Box 220, Stanfield, ST55 6GF or telephone us on 01316 753270.
Supply failure
If you experience any problems with your electricity supply, please call free on 0600 7838 836, 24 hours a day, seven days a week.
Question (1)
Do the following statements agree with the information given in the text?
In boxes 1–7 on your answer sheet, write
- TRUE if the statement agrees with the information
- FALSE if the statement contradicts the information
- NOT GIVEN if there is no information on this
1 Customers should inform Eastern Energy of a change of address on arrival at their new home.
2 Customers are expected to read their own gas or electricity meters.
3 It is now cheaper to use gas rather than electricity as a form of heating.
4 Eastern Energy supplies energy to households throughout the country.
5 The Energy Efficiency Line also handles queries about energy supply.
6 All complaints about energy supply should be made by phone.
7 Customers are not charged for the call when they report a fault in supply.
Question (8)
The text has seven sections, A–G.
Choose the correct heading for each section from the list of headings below.
Write the correct number, i–x, in boxes 8–14.
List of Headings
i. Re-heating
ii. Foods with skins
iii. Keeping your oven clean
iv. Standing time
v. Rapid cooking times
vi. Using a thermometer
vii. Small quantities of food
viii. Deep fat frying
ix. Foods low in moisture
x. Liquids
8 Section A
9 Section B
10 Section C
11 Section D
12 Section E
13
Section F
14 Section G
Questions 15 - 20
Complete the sentences below.
Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answers in boxes 15–20.
Some people choose expensive premises because they want to create an impressive 15 for their company. Businesses which depend on 16 need to be on or near the principal shopping areas. Businesses which produce goods must check there is 17 to the premises for delivery vehicles. When choosing a building for your premises, find out whether 18 could be removed to create more room. Make sure that the 19 states what type of building alterations might be permitted. If business premises are located close to 20 , extensions may not be allowed. |
Questions 21 - 27
Answer the questions below:
Choose NO MORE THAN THREE WORDS from the text for each answer.
Write your answers in boxes 21-27.
Where do most employees collect their wages? 21 Who has to authorise any overtime an employee wishes to do? 22 Who is not paid extra for working more than 40 hours a week? 23 Where should employees go if they wish to have the parking charge taken off their salary? 24 What method is used to calculate part-time employees’ holidays? 25 Which documents must employees fill in to select their Personal Holiday? 26 What is the name of the special entitlement provided to employees with birthdays in the second half of December? 27 |
Question (28)
Choose the correct letter, A, B, C or D.
Write the correct letter in boxes 28-32.
The drugs in the suitcase
- A
- B
- C
- D
Most dogs are not good at finding drugs because
- A
- B
- C
- D
Florence is a good drug detector because
- A
- B
- C
- D
Dogs like Florence may help scientists understand
- A
- B
- C
- D
In 1993, the Australian Customs
- A
- B
- C
- D
Questions 33 - 36
Questions 33-36
Choose FOUR letters, A–J.
Select the correct letters in boxes 33–36.
The writer mentions a number of important qualities that detector dogs must have.
Which FOUR of the following qualities are mentioned by the writer of the text?
A. a good relationship with people
B. a willingness to work in smelly conditions
C. quick reflexes
D. an ability to maintain concentration
E. a willingness to work without constant encouragement
F. an eagerness to please their owners
G. a desire to help people
H. the ability to cover a large number of places rapidly
I. A desire for people's approval.
J. The ability to select a large number of places rapidly.
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
Question (37)
Do the following statements agree with the information given in the text?
In boxes 37–40, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
37 Methods of determining if a child has ADHD are now widely accepted.
38 After about five minutes of vigilance, the dogs will notice some blips.
39 Vigilance tests help improve concentration.
40 If a few symptoms of a drug are well concealed, even the best dogs will miss them.