Questions 1 - 7
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Questions 8 - 10
Which THREE things does Cesar recommend bringing?
- A
- B
- C
- D
- E
- F
Questions 11 - 15
The last programme in the present series is
11
. Miss Patty Ching has been rewarded as ‘Consumer of the 12 ’ for her persistent effort to see through a result of a complaint. She took 13 of photographs on her tour in Europe. What happened to her photos after she gave them to Top-Class Photo Services for developing ? 14 The photo services compensated her 15 dollars for the loss in the end. |
What is the problem that many listeners write about?
- A
- B
- C
- D
How much was the sale price of the belt that Mr Alvin liked?
- A
- B
- C
- D
Why should the consumer make a complaint about bad articles or service?
- A
- B
- C
- D
What should a consumer do when complaining in person?
- A
- B
- C
- D
What should a customer do when complaining on the phone?
- A
- B
- C
- D
Questions 21 - 22
Student Record Card
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Question (24)
Dr Richardson explains that the set exercises
- A
- B
- C
- D
Dr Richardson explains that essays 1 and 2
- A
- B
- C
- D
Question (26)
26 Set exercises
27
Assignment 1
28
Assignment 2 A (Example)Assignment 3
Question (29)
Which two time slots does Dr Richardson suggest David use for his essay?
- A
- B
- C
- D
What will David do before he decides which part of the programmes to use?
30
Question (31)
What does John Upton compare a computer virus to?
- A
- B
- C
Questions 32 - 35
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What does the speaker find surprising?
- A
- B
- C
Questions 37 - 40
37 38 39 40 |